Terms of service

These Terms of Service govern the use of the Jeordie’s online store and the purchase of products through our online store in Bosnia and Herzegovina.

Products sold through this online store are sold by:

Meba d.o.o.
Bačići do br. 23
71000 Sarajevo
Bosnia and Herzegovina

VAT No.: 202277370006
Tax Identification No.: 4202277370006
Email: online.bih@jeordies.com.tr

By using this website or placing an order, you agree to these Terms of Service. These Terms do not limit your statutory consumer rights.

1. Availability of the Service

Online sales and delivery through this store are currently available only within Bosnia and Herzegovina.

2. Products and Availability

We aim to ensure that all product information, photographs, descriptions, availability and prices displayed on the website are as accurate as possible.

Minor differences in colour or other visual characteristics may occur depending on your device or screen settings.

All orders are subject to product availability. Occasionally, differences between recorded and actual store stock may mean that an ordered product is unavailable.

If we are unable to supply a product, we will inform you and cancel the unavailable item. If no products in your order can be supplied, we will cancel the order.

If you have already paid for an unavailable item, the amount paid for that item will be refunded. If the entire order is cancelled because we cannot supply it, we will refund the full amount paid, including any delivery charge.

If we cancel part of your order because of stock unavailability, the promotional benefits applied to the remaining items will be preserved. We will not increase your shipping charge because the cancellation reduces your order total below the free-shipping threshold.

3. Orders and Confirmation

A customer account and sign-in are required to complete a purchase through our online store.

After placing an order, you will receive an email confirming that we have received it.

The automatic confirmation of receipt does not necessarily constitute final acceptance of the order. Your order is considered accepted once Jeordie’s confirms its processing.

We reserve the right to refuse or cancel an order in the circumstances described in these Terms or as permitted by applicable law. We will inform you if your order is affected.

4. Prices

All prices displayed on the website are expressed in convertible marks (BAM/KM) and include applicable taxes.

Shipping costs are displayed separately at checkout before you confirm your order.

5. Pricing Errors

Although we aim to ensure that all prices are accurate, technical or administrative errors may occur.

If we identify an obvious pricing error in an ordered product, we may contact you to confirm whether you wish to purchase it at the correct price or cancel the affected order, subject to applicable law.

We will not charge a higher price without your agreement. If you have already paid and the order is cancelled because of an obvious pricing error, the amount paid for the cancelled order will be refunded.

6. Payment Methods

The payment methods available for your order are displayed at checkout and may include:

• Visa.
• Mastercard.
• Cash on delivery.

Online card payments, where available, are processed through the Monri payment system.

Payment card information is processed by the relevant payment service provider in accordance with applicable security standards.

Meba d.o.o. does not necessarily have direct access to your complete payment card details.

7. Delivery

Delivery is available throughout Bosnia and Herzegovina through our logistics partner, A2B.

The estimated delivery time is up to 5 business days from order confirmation. Orders are not dispatched on weekends.

During periods of high order volume, public holidays, promotional campaigns or circumstances beyond our reasonable control, delivery times may be extended.

Shipping Costs

• Orders below 139.90 KM: 10.00 KM.
• Orders of 139.90 KM or more: free shipping.

These rates apply to cash on delivery and online payments, where available. The courier will not charge any additional delivery fee beyond the amount shown at checkout.

Orders Sent in Multiple Parcels

Depending on product availability, your order may be prepared and dispatched from more than one Jeordie’s store. Your products may therefore arrive in separate parcels and on different days.

We will send you a dispatch notification for each shipment. You will not be charged additional shipping fees because your order is sent in multiple parcels.

Delivery to parcel lockers or pickup points, and collection of online orders from Jeordie’s physical stores, are currently not available.

Further information is available in our Shipping Policy.

8. Withdrawal, Returns and Exchanges

You have the right to withdraw from your online purchase within 15 days of receiving the product, without giving a reason, subject to applicable law.

You may notify us through your customer account, by emailing online.bih@jeordies.com.tr, or by visiting a Jeordie’s store in Bosnia and Herzegovina, where our staff can record your return request.

Returns and Exchanges in Stores

Products purchased online may be returned or exchanged at our Jeordie’s stores in Bosnia and Herzegovina.

Bring the products and your receipt or other proof of purchase. You do not need to print a withdrawal form for an in-store return.

Exchanges are subject to availability of the requested product or size.

Returns by Courier

Only returns are available through the online return process; exchanges by courier are not available.

If you would like a different size or product without visiting a store, return the original product and place a new online order.

Submit your return request through your customer account or email online.bih@jeordies.com.tr. We will email you the next steps, including instructions for arranging collection by A2B.

Pack the products securely and include your receipt or other proof of purchase and either a completed withdrawal form or a written statement containing the same information.

Download the withdrawal form (PDF)

Using our form is not a condition for exercising your right of withdrawal. Another clear written statement is also accepted.

For standard returns, the customer pays the return shipping charge. A2B calculates this variable charge according to its applicable rates and the shipment details. The charge may differ from the original delivery charge.

The return shipping charge and payment arrangements will be communicated before collection is confirmed.

Full and Partial Refunds

If you withdraw from the entire order, we will refund the amount paid for the returned products and the original delivery charge, if one was paid. The separate cost of returning the products remains your responsibility for a standard return.

If you return only some products, we will refund the amount actually paid for those products, including any discounts applied to them. The original delivery charge for the products you keep is not normally refunded, unless applicable law requires otherwise.

Any refund calculation relating to a promotional bundle or a discount shared across several products will be explained to you. Your statutory rights remain unaffected.

Refund Timing and Payment Method

Refunds following withdrawal from an online purchase will be processed without unnecessary delay and no later than 14 days after we receive your written notice of withdrawal.

The refund period starts when we receive your written notice, not when the returned products arrive at our distribution centre or store. Inspection of the returned products does not restart this period.

• Online card payments: refunds will be made to the same card used for the original purchase.
• Cash on delivery: refunds will be made to your bank account. A cash refund may instead be issued in a Jeordie’s store if sufficient cash is available.

For bank transfers, we may request the account holder’s name, IBAN or other bank account details needed to process the refund.

The time it takes for the funds to appear in your account may vary depending on your bank.

Detailed conditions are set out in our Return and Refund Policy.

9. Incorrect, Damaged or Defective Products

If you receive an incorrect, damaged or defective product, please contact our customer support team without unnecessary delay at online.bih@jeordies.com.tr.

If the seller’s responsibility is established, Jeordie’s will bear reasonable return costs and provide the appropriate remedy in accordance with applicable law.

The standard withdrawal procedure does not limit your statutory rights in relation to incorrect, damaged or defective products.

10. Customer Responsibilities

You are responsible for providing complete, accurate and up-to-date information required to process and deliver your order.

Meba d.o.o. is not responsible for delivery problems resulting from an incorrect or incomplete address or other information you provide, except where otherwise required by applicable law.

11. Intellectual Property

The content of this website, including the Jeordie’s name, trademarks, photographs, graphics, designs, texts and other materials, is protected by applicable intellectual property rights.

This content may not be used for commercial purposes without the prior permission of the relevant rights holder.

12. Amendments

Meba d.o.o. may amend these Terms of Service from time to time.

The terms applicable to an individual order are those in effect when the order is placed, unless applicable law requires otherwise.

13. Governing Law and Jurisdiction

The use of this online store and contracts for the purchase of products are governed by the applicable laws of Bosnia and Herzegovina.

Courts in Bosnia and Herzegovina shall have jurisdiction over disputes arising from or in connection with the use of this website or the purchase of products, without limiting any mandatory rights available to consumers under applicable law.

14. Contact

For questions about your order or these Terms of Service, email online.bih@jeordies.com.tr.

Meba d.o.o.
Bačići do br. 23
71000 Sarajevo
Bosnia and Herzegovina