Returns and Exchanges

Choose how you would like to return your items.

In a store

Return or exchange your items at a Jeordie’s store in Bosnia and Herzegovina. Bring the items and your receipt or other proof of purchase.

Find a store

You do not need to create an online return request or complete a withdrawal form for a store return. Exchanges are subject to product and size availability.

By courier

Courier returns are eligible for a refund only. Exchanges by courier are not available.

Start a return

Sign in, open your order and select the items you wish to return. If the return option is unavailable, contact us for help.

How to return by courier
  1. Open your order and submit a return request.
  2. Wait for the approval email and follow the return instructions.
  3. Pack the items securely. Include your receipt or other proof of purchase and either the completed withdrawal form or a written statement containing the same information.

Download the withdrawal form (PDF)

You will receive instructions for arranging A2B collection by email once your return request is approved.

Return address

Jeordie’s / Meba d.o.o.
Bačići do br. 23
71000 Sarajevo
Bosna i Hercegovina

Keep your proof of dispatch and tracking number until your return is processed.

How will I receive my refund?

Online card payments are refunded to the original card. For cash-on-delivery orders, a refund can be made by bank transfer. A store may issue a cash refund if sufficient cash is available.

Refunds following withdrawal from an online purchase will be processed without unnecessary delay and no later than 14 days after we receive your written notice of withdrawal. The time it takes for the funds to appear in your account may vary depending on your bank.

See our return policy for the applicable deadlines, conditions and return shipping costs.

Return policy and deadlines

Need help? online.bih@jeordies.com.tr