Refund policy

We want you to be satisfied with your purchase from the Jeordie’s online store.

Products purchased through our online store may be returned or exchanged in accordance with the conditions below.

Right of Return

The customer has the right to withdraw from a distance purchase contract within 15 days from the date of receiving the product, without having to provide a reason.

To exercise your right of return, you can contact us through:

• your customer account on our website;
• the e-mail address online.bih@jeordies.com.tr; or
• one of the Jeordie’s physical stores in Bosnia and Herzegovina.

The product must be returned unused, undamaged, with the original tags attached and, where applicable, in its original packaging.

Products that have been used, damaged after delivery, or from which the original tags have been removed cannot be accepted for return or exchange, except in cases where the product is defective and the seller is responsible.

Non-Returnable Products

For hygiene reasons, underwear, boxer shorts, socks and other products that are sealed or protected for hygiene purposes cannot be returned or exchanged once opened or used, unless the product is defective.

Return Shipping Costs

For standard returns, the cost of returning the product is borne by the customer.

If the customer receives an incorrect, damaged or defective product, reasonable return shipping costs will be borne by Jeordie’s.

Products returned via courier may be sent to:

Meba d.o.o.
Bačići do br. 23
71000 Sarajevo
Bosnia and Herzegovina

We recommend contacting our customer support team before sending a return.

Returns in Jeordie’s Stores

Products purchased through the online store may also be returned or exchanged in Jeordie’s physical stores in Bosnia and Herzegovina, together with appropriate proof of purchase.

Product Exchanges

Product exchanges are possible subject to availability of the requested item.

A customer may initiate an exchange through their customer account, by e-mail, or at a physical Jeordie’s store.

Refunds

Once the returned product has been received and inspected, the customer will be informed whether the return has been approved.

The refund will be processed no later than 10 days after the return has been approved.

For orders paid by card, the refund will be made to the same card or payment method used for the original purchase.

For orders paid by cash on delivery, the refund will be made to the customer’s bank account. In such cases, we may request the information required to complete the bank transfer.

Discounted and Promotional Products

Products purchased during promotions, seasonal sales, outlet offers or other promotional campaigns are subject to the same return policy, unless different conditions were clearly communicated for a specific promotion before purchase.

This policy does not limit the customer’s statutory rights.