Privacy policy

Last updated: August 28, 2026

This Privacy Policy describes how Meba d.o.o., Bačići do br. 23, 71000 Sarajevo, Bosnia and Herzegovina (“Meba d.o.o.”, “Jeordie’s”, “we”, “us” or “our”), collects, uses, stores and discloses personal information when you visit, use or make a purchase through https://jeordiesmen.com/, create a customer account, communicate with us or otherwise use our online services (the “Services”).

Our online store operates under the Jeordie’s brand and is powered by Shopify.

For questions or requests regarding privacy or personal data protection, you may contact us at:

online.bih@jeordies.com.tr

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have been informed about the processing of personal information as described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

• contact information, including your name, surname, delivery address, billing address, e-mail address and telephone number;
• account information, including information required to create and manage your customer account, preferences and settings;
• transaction information, including products viewed, added to cart, purchased, returned, exchanged or cancelled and information about previous transactions;
• payment-related information, including payment method, payment confirmation and transaction status;
• communications with us, including information contained in customer service enquiries or other correspondence;
• device and technical information, including IP address, browser type, device information, operating system and other technical identifiers;
• usage and browsing information, including information about how you access, navigate and interact with our website;
• cookie identifiers, advertising identifiers and similar online identifiers;
• marketing preferences and information relating to your consent to receive marketing communications;
• information concerning your interaction with our advertising, promotional and marketing campaigns.

We do not necessarily have direct access to complete payment card details. Card payment information may be processed directly by our payment service providers.

2. Sources of Personal Information

We may collect personal information:

• directly from you, for example when you create an account, place an order, subscribe to marketing communications or contact customer support;
• automatically when you use our website, including through cookies, pixels and similar technologies;
• from Shopify and other service providers that support the operation of our online store;
• from payment, logistics, analytics, advertising and other partners where permitted by applicable law;
• from other third parties where there is a valid legal basis for doing so.

3. How We Use Personal Information

We may process personal information for the following purposes:

Providing and Managing Our Services

We use personal information to:

• create and manage customer accounts;
• receive, verify and process orders;
• process payments;
• arrange delivery;
• manage returns, exchanges and refunds;
• communicate with you about your orders;
• provide customer support;
• maintain records relating to purchases and transactions;
• provide features and functionality requested by users.

Security and Fraud Prevention

We may process personal information to:

• protect customer accounts;
• maintain the security of our website and systems;
• detect, investigate and prevent fraud, misuse, unauthorized transactions or other illegal or harmful activity.

Legal and Regulatory Requirements

We may process personal information where necessary to:

• comply with applicable laws and regulations;
• comply with tax, accounting and record-keeping obligations;
• respond to lawful requests from public authorities;
• establish, exercise or defend legal claims;
• enforce our terms, policies and contractual rights.

Analytics and Improvement

We may use information about how visitors interact with our Services to:

• measure website performance;
• understand how customers use our online store;
• analyze shopping behaviour;
• improve website functionality;
• improve our products, services, marketing and customer experience.

4. Marketing Communications

Where you have provided the required consent or where another appropriate legal basis applies, we may send you marketing and promotional communications relating to Jeordie’s products, collections, promotions, offers and other news.

Marketing communications may be sent through channels including:

• e-mail;
• SMS;
• other electronic marketing channels that we may make available.

You may withdraw your marketing consent at any time.

You can unsubscribe through the unsubscribe option contained in our marketing communications or contact us at:

online.bih@jeordies.com.tr

Withdrawing consent for marketing does not affect transactional or service communications that are necessary in connection with an order, account or customer service request.

5. Cookies, Analytics and Similar Technologies

Our website uses cookies and similar technologies such as pixels and other online identifiers.

These technologies may be used for:

• essential website functionality;
• maintaining sessions and shopping cart functionality;
• remembering user preferences;
• analytics and measurement;
• website performance;
• fraud prevention and security;
• advertising measurement;
• personalized advertising and audience creation.

Where required, non-essential cookies and similar technologies will be activated according to your choices made through our cookie consent banner or cookie settings.

You may change your cookie preferences through the cookie settings available on our website.

6. Analytics and Advertising Partners

We use third-party technologies for analytics, measurement and digital advertising.

These may include:

• Meta Pixel and other Meta technologies;
• Google Analytics;
• Google Ads;
• TikTok Pixel and other TikTok technologies;
• Shopify technologies;
• other cookies, pixels or similar technologies that we may use from time to time.

Depending on your consent choices, cookie preferences and applicable law, information about your use of our website may be transmitted to these partners for purposes including:

• analytics;
• attribution;
• conversion measurement;
• advertising measurement;
• campaign optimization;
• personalized advertising;
• audience creation.

These providers may process information in accordance with their own privacy policies.

7. Custom Audiences, Exclusion Audiences and Lookalike Audiences

Where permitted by applicable law and relevant advertising platform rules, and where an appropriate legal basis exists, we may use certain customer information to create or manage advertising audiences.

This may include:

• Custom Audiences;
• customer exclusion audiences;
• lookalike or similar audiences.

For example, certain identifiers such as an e-mail address or telephone number may, where appropriate, be converted into a hashed or otherwise protected format before being transmitted to an advertising platform.

We may use these audiences to:

• exclude existing customers from certain campaigns;
• measure advertising performance;
• identify audiences with similar characteristics;
• improve the relevance and efficiency of advertising campaigns.

Where processing depends on consent, you may withdraw your consent through the relevant privacy or cookie settings or by contacting us.

8. How We Share Personal Information

We may share personal information with service providers and partners where necessary to operate our business and provide the Services.

These may include:

Shopify

Our online store is hosted and supported by Shopify.

Shopify processes certain information relating to your access to and use of our online store in order to provide the e-commerce platform and related functionality.

Information submitted through our online store may therefore be processed by Shopify and by service providers involved in providing Shopify services.

In certain circumstances, Shopify may process information for its own purposes or provide enhanced functionality involving interactions with Shopify services.

More information about Shopify’s privacy practices is available at:

https://privacy.shopify.com/en

Payment Provider

We use Monri for online payment processing.

Information necessary to authorize and process payment transactions may be transmitted directly to Monri and relevant financial institutions.

Logistics Provider

We use A2B for delivery and logistics.

Information necessary to deliver an order, such as the recipient’s name, address, telephone number and relevant delivery information, may be shared with A2B.

Marketing and Analytics Providers

We may share or transmit relevant information to providers including:

• Meta;
• Google;
• TikTok;
• other analytics or advertising service providers.

Such processing is subject to applicable law, your privacy choices and the relevant provider’s privacy terms.

Other Service Providers

We may also use:

• hosting providers;
• IT providers;
• security providers;
• customer support providers;
• accounting providers;
• legal and professional advisers;
• other suppliers necessary for operating our business.

We may also disclose information to public authorities when required by law.

9. Relationship with Shopify

Shopify provides the infrastructure that enables us to offer our online store and Services.

Shopify may collect and process personal information relating to your use of Shopify-powered services.

In some cases, information may be processed by Shopify in countries other than Bosnia and Herzegovina.

Certain Shopify features may also use information relating to interactions across Shopify services and merchants in order to provide or improve Shopify functionality.

Where Shopify processes personal information for its own purposes, Shopify is responsible for that processing in accordance with its applicable privacy terms.

For additional information, please review:

https://privacy.shopify.com/en

10. Third-Party Websites and Services

Our website may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy, security or content of third-party websites or services that we do not control.

If you visit a third-party website or use a third-party service, we recommend reviewing that provider’s applicable privacy policy.

11. International Data Transfers

Some of our service providers, including e-commerce, cloud, analytics, advertising or technology providers, may process personal information outside Bosnia and Herzegovina.

Where personal information is transferred internationally, we seek to ensure that appropriate safeguards are applied in accordance with applicable data protection requirements.

Such safeguards may include contractual protections and other recognized mechanisms where applicable.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

• whether you maintain a customer account;
• whether information is required to process or document an order;
• returns, exchanges or customer service matters;
• applicable tax or accounting obligations;
• fraud and security requirements;
• legal claims or disputes;
• applicable statutory retention periods.

Information processed for marketing purposes will generally be processed until you withdraw your consent, unsubscribe or otherwise object to the relevant processing, unless another lawful basis requires continued retention.

13. Security

We implement reasonable technical and organizational measures intended to protect personal information against:

• unauthorized access;
• accidental loss;
• misuse;
• unauthorized alteration;
• unauthorized disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We recommend that you do not send confidential or sensitive information through unsecured communication channels.

14. Children’s Data

Our online store is not specifically intended for children.

We do not knowingly seek to collect personal information from children in circumstances where such collection would not be permitted under applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, you may contact us at:

online.bih@jeordies.com.tr

15. Your Privacy Rights

Subject to applicable law and depending on the circumstances, you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information;
• request restriction of certain processing;
• object to certain processing;
• withdraw consent where processing is based on consent;
• request portability of personal information where applicable;
• obtain information regarding how your personal information is processed.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, contact:

online.bih@jeordies.com.tr

We may request information reasonably necessary to verify your identity before processing certain requests.

16. Complaints

If you have concerns about how we process your personal information, please contact us first at:

online.bih@jeordies.com.tr

You may also have the right to submit a complaint to the competent personal data protection authority in Bosnia and Herzegovina.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our Services;
• technologies we use;
• service providers;
• business practices;
• legal or regulatory requirements.

When we make changes, we will publish the revised version on our website and update the “Last updated” date where appropriate.

18. Contact

For questions, requests or concerns relating to this Privacy Policy or the processing of your personal information, please contact:

Meba d.o.o.
Bačići do br. 23
71000 Sarajevo
Bosnia and Herzegovina

E-mail: online.bih@jeordies.com.tr